Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare careful replies and record checks for unfamiliar reviews.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Check complaint threads and flag disputed facts for the owner.
Get a thoughtful reply to a bad review, with supporting email history and questions to settle before you post.
Send managers review replies that address each customer's comments.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.