Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare personal five-star replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Draft a personal introduction reply and flag it for your review.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.