Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Reply to common hosting and domain questions with approved answers.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Answer hosting questions from approved guides and pass unresolved chats on.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.