Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer service questions by phone and flag requests for a callback.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer homeowners' WhatsApp questions about services and rates.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.