Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer clinic hours and service questions and share callback requests.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer pet owners' WhatsApp questions about clinic hours and services.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.