Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer office and rental policy questions and flag tenant callbacks.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer tenants' WhatsApp questions about office hours and policies.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Reply to common tenant questions with approved answers by email.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.