Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer shoppers' WhatsApp questions about store hours and returns.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Answer shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.
Answer shoppers' website questions and pass unclear chats to support.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.