Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Your shoppers get order answers in website chat, using the details your store already has on record.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.