Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.