Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.