Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Send approved answers to repeat questions and flag chats needing a person.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Acknowledge customer chats after review and hand off urgent requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.