Write a personal reply to a customer review for the owner to approve.
Draft calm public replies while keeping customer details private.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Draft public replies that leave private complaint details out.
Get a thoughtful reply to a bad review, with supporting email history and questions to settle before you post.
Draft public replies to reviews for local manager review.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.