Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Log tenant problem reports and flag urgent ones for the property team.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Surface tenant and vendor requests before the next team check-in.
Keep your team current with an email summarizer that posts morning and evening inbox digests, including requests and deadlines.
Surface lease and vendor agreement terms for property teams to check.
Your team gets a contract summary in chat, with the agreement's key terms, source links, and any details that need a closer look.
Escalate late repair purchases with vendor quotes attached.
Your escalation owner gets a clear overdue case in team chat. The quote and decision needed appear together.
Brief property teams on signed leases and vendor commitments.
Your stakeholders get a contract executive summary and signed PDF together, so they can check commitments and unclear terms.
Flag tenant complaints about harm or promised repairs still open.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Answer office and rental policy questions and flag tenant callbacks.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Draft first answers to tenants' property questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft replies to tenants' property questions from the text thread.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.