Reply to comments, like relevant posts, flag replies for review. Every one is ready to run, and you can adjust it in plain language.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
You get a DM review queue for Instagram comments, with contact history in the same sheet so you can avoid repeat outreach.