Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to hiring email and route urgent candidate requests to the backup.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Draft candidate replies that track the prior exchange.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.