Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft answers about sites or domains from the ticket and support guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Answer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer site owners' overnight questions with published help links.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.