Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Reply to common product questions and queue cases needing a decision.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Route unresolved product questions with the full troubleshooting history.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.