Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Prepare answers to customer questions for staff approval.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Draft customer replies for a teammate to approve.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.