Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Reply to approved public questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Check public claims and cite sources for team responses.
Get a sourced answer in your team's question thread, with links to the pages read and a clear note where evidence conflicts.