Escalate Chat Conversation AI-Agents for Customer Service Representatives working with RingCentral
Flag a chat conversation that needs a person's attention.
Escalate Customer Chats
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Send Chat Replies
Reply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Works with31 tools
31 tools
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