Escalate Chat Conversation AI-Agents for Customer Service Managers working with RingCentral
Flag a chat conversation that needs a person's attention.
Escalate Customer Chats
Give escalated chats a clear question and a link for the original owner.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Send Chat Replies
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Works with31 tools
31 tools
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