Research a visitor's question and reply in the website chat with a current answer and source link.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.