Research a visitor's question and reply in the website chat with a current answer and source link.
Open tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer routine visitor questions and flag chats needing a person.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.