Research a visitor's question and reply in the website chat with a current answer and source link.
Answer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Answer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.