Research a visitor's question and reply in the website chat with a current answer and source link.
Escalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Give website visitors current, sourced troubleshooting replies in chat.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.