Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Escalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Give website visitors current, sourced troubleshooting replies in chat.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.