Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Flag overnight product issues that still need a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Answer documented product questions and hand off issues needing diagnosis.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer documented product questions and escalate gaps with chat context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.