Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Flag overnight product issues that still need a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Pass escalated product tickets with the issue and work already tried.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.