Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Post approved replies to account mentions and flag posts for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer supported post questions without duplicating team replies.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.