Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Answer office hours and policy questions and post callback summaries.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Keep waiting client requests moving into confirmed staff appointments.
Your staff's waitlist requests become booked appointments when customers' preferred times match openings on the chosen staff calendar.