Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Answer initial service questions and flag gaps for a person.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.