Escalate late approvals, open follow-ups, remind reviewers. Every one is ready to run, and you can adjust it in plain language.
Send signature requests when client intakes are approved.
Your client agreements go out for signature after intake approval, and the intake owner can see who received the request and whether it was sent.
Screen incoming complaints and flag those needing prompt attention.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.