AI-Agents for Customer Support Coordinators in Software working with Microsoft Exchange

Mark complaints needing prompt attention and send their due dates to the owner.

Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.

Works with28 tools

Route flagged support chats to teammates and send owners the handoff links.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Send each proposed reply to the teammate assigned to the customer thread.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Prepare private case notes before specialists take over.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools