Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Answer repeat support questions and queue uncertain chats for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Create tickets for ready customer issues and return their references.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Route urgent complaint submissions to the responsible person by email.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Flag unanswered chat questions with the missing page detail.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.