Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Spot serious complaints before they get lost among routine feedback.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Keep visitor chat answers tied to current pages and surface gaps.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.