Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Send unclear visitor chats to the team with earlier messages attached.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.