Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer repeat support questions and queue uncertain chats for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Pass urgent customer requests to the teammate covering the conversation.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Draft replies to support questions raised in team chat.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.