Reply to comments, answer questions, flag unanswered posts. Every one is ready to run, and you can adjust it in plain language.
Answer common customer questions in unanswered forum threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Draft review replies using available buyer and order emails.
Get a review reply to approve, with a separate note on any order issue to handle before you post.