Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Keep escalated cases with the right specialist and a clear handoff.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Send approved DM replies and flag gaps for the account owner to resolve.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Flag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.