Research visitor questions, reply with sources. Every one is ready to run, and you can adjust it in plain language.
Route questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.