Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare positive review replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Flag remedy decisions in complaint replies for team review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.