Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Keep visitor chat answers tied to current pages and surface gaps.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.