One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Mark qualifying channel posts and report those the account cannot reach.
You get emoji reactions on matching channel posts and a daily email that shows your manager what worked and what needs attention.
Review held posts by email and reply with an approval decision.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Check for existing replies before answering new help threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.