Agents help consumer electronics makers stay responsive as customers use their devices.
Answer clear forum questions and flag those needing personal review.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Answer supported post questions and flag those needing a person.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Reply to member concerns and hand off issues needing personal attention.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.