Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Reply to new Page comments and log exchanges for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Answer supported post questions and flag those needing a person.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Reply to member concerns and hand off issues needing personal attention.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.