Agents help Communications Coordinators keep group messages and approvals on track.
Send approved announcements to recipients still waiting for them.
Your mail merge reaches the people still waiting after you approve a revision, with earlier recipients skipped and a report on anything that needs fixing.
Send approved group messages and record each recipient's result.
Your mail merge goes out from the mailbox you choose, and your recipient spreadsheet comes back with results beside every row.
Send approved personalized updates and track which contacts were emailed.
Your campaign tracker shows which mail merge emails went out and which recipients need your attention.
Replace outdated text schedules after staff edits.
Your team sees a new send time or a clear hold reason after a text changes, then the carrier's delivery result when it arrives.