Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft client answers using approved account details and email history.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
Draft answers to client messages for approval in the thread.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Send approved replies to client questions meant for another team.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.
Put a customer reply draft in your chat for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.