Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft replies to flagged correspondence using approved briefing files.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
Draft correspondence replies for a colleague's approval.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.