Write and publish relevant comments or replies on social posts that meet the team's engagement rules.
Respond to public criticism and report the exact reply to the owner.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Answer safe public comments and surface sensitive feedback for the owner.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.