Post relevant replies to unanswered comments on the team's social posts.
Reply to comments on product posts and log each exchange.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Answer product questions on posts and flag account-specific issues.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Answer user concerns on product posts and flag issues needing follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.